{"id":2818,"date":"2026-10-05T14:16:01","date_gmt":"2026-10-05T12:16:01","guid":{"rendered":"https:\/\/certipower.be\/?post_type=kennisbank&p=2818"},"modified":"2026-10-07T21:14:13","modified_gmt":"2026-10-07T19:14:13","slug":"smappee-led-colours-meaning","status":"publish","type":"kennisbank","link":"https:\/\/certipower.be\/en\/kennisbank\/smappee-led-colours-meaning\/","title":{"rendered":"What do the LED colours on your Smappee charging station mean?"},"content":{"rendered":"
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The LED on your Smappee charging station tells you at a glance what is happening: ready to charge, charging, waiting for your charging card or a fault. Below you will find what each colour means and what to do in each case.<\/p>\n

The colours at a glance<\/h2>\n
\n\n\n\n\n\n\n\n\n\n\n\n
LED<\/th>\nMeaning<\/th>\nWhat to do<\/th>\n<\/tr>\n<\/thead>\n
White, steady<\/strong><\/td>\nThe charging station is available.<\/td>\nPlug the cable into your car.<\/td>\n<\/tr>\n
Blue, steady<\/strong><\/td>\nYour car is connected, but not yet authorised to charge.<\/td>\nHold your charging card against the reader, or start the session in the app.<\/td>\n<\/tr>\n
Blue, flashing<\/strong><\/td>\nYour charging card is being checked.<\/td>\nWait a moment.<\/td>\n<\/tr>\n
Green, pulsing<\/strong><\/td>\nYour car is charging.<\/td>\nNothing, everything works.<\/td>\n<\/tr>\n
Green, steady<\/strong><\/td>\nCharging has stopped.<\/td>\nNormal when the battery is full or when smart charging pauses. See below.<\/td>\n<\/tr>\n
Red, flashing<\/strong><\/td>\nYour charging card was refused.<\/td>\nCheck that you are using the right card and that it is active.<\/td>\n<\/tr>\n
Red, steady<\/strong><\/td>\nThe charging station is unavailable or there is an error.<\/td>\nSee the steps below.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

These colours apply to the LED on the outside of the charging station. The Smappee Connect, the communication module inside, has its own LED with a different meaning.<\/p>\n

Steady green, but your car is not full?<\/h2>\n

That is usually not a fault. Charging has stopped, and there are three common reasons for that:<\/p>\n

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01<\/div>\n
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Smart charging is waiting for sunshine or a cheaper hour<\/h3>\n

If your charging station is set to charge on solar energy, it pauses as long as there is not enough surplus. Our article on solar charging with Smappee<\/a> explains how to adjust this.<\/p>\n<\/div>\n<\/div>\n

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02<\/div>\n
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Your car has reached its own charging limit<\/h3>\n

Many cars deliberately stop at 80 or 90 percent, or only start charging at a set time. Check the charging settings in your car\u2019s app.<\/p>\n<\/div>\n<\/div>\n

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03<\/div>\n
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The rest of the house is using a lot of power<\/h3>\n

With load balancing, the charging station gives priority to your home. If the oven, heat pump and tumble dryer run at the same time, charging may pause temporarily. This protects your installation and your capacity tariff.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

Steady red: what to do<\/h2>\n
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  1. Check whether the charging station is activated<\/strong>A new charging station that has not yet been activated shows a red LED. In that case, wait for activation after installation.<\/li>\n
  2. Check the connection<\/strong>Does the charging station show as offline in the app? Then reconnect it to your wifi. How to do that is explained in reconnecting a Smappee charging station to wifi<\/a>.<\/li>\n
  3. Restart the charging station<\/strong>Switch the charging station off at the circuit breaker in your fuse box, wait one minute and switch it back on.<\/li>\n
  4. Is the LED still red?<\/strong>Contact our service desk. Mention the serial number and, if possible, send a photo of the charging station.<\/li>\n<\/ol>\n
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    Do you see damage to the cable, the plug or the housing? Stop using the charging station and contact us immediately.<\/p>\n<\/div>\n

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    Service and maintenance<\/div>\n

    A red LED that won\u2019t go away?<\/p>\n

    Our helpdesk responds within 4 hours and solves most issues remotely.<\/p>\n