{"id":2820,"date":"2026-10-05T14:14:40","date_gmt":"2026-10-05T12:14:40","guid":{"rendered":"https:\/\/certipower.be\/?post_type=kennisbank&#038;p=2820"},"modified":"2026-10-07T21:14:13","modified_gmt":"2026-10-07T19:14:13","slug":"smappee-charger-change-wifi","status":"publish","type":"kennisbank","link":"https:\/\/certipower.be\/en\/kennisbank\/smappee-charger-change-wifi\/","title":{"rendered":"Smappee charging station offline after a new router? How to change the wifi settings"},"content":{"rendered":"<div class=\"cpk\">\n<p class=\"cpk-lead\">New router, different wifi password or a new internet provider? Then your Smappee charging station loses its connection. Charging sometimes still works, but smart charging, your consumption overview and settlement via split billing stop until the charging station is back online. Here is how to reconnect it, in about five minutes.<\/p>\n<h2>Why your charging station needs to stay online<\/h2>\n<p>The connection runs through the Smappee Connect, the module in your charging station that talks to the internet. Without a connection:<\/p>\n<ul>\n<li>smart charging on solar energy or during cheap hours no longer works;<\/li>\n<li>your charging sessions do not appear in the app or in My.Certipower;<\/li>\n<li>the reimbursement of home charging via split billing falls behind.<\/li>\n<\/ul>\n<div class=\"cpk-callout\">\n<p>Usually there is nothing wrong with the charging station itself. It is simply still looking for the old network.<\/p>\n<\/div>\n<h2>What you need beforehand<\/h2>\n<ul class=\"cpk-checks\">\n<li>The name and password of your new wifi network<\/li>\n<li>A <strong>2.4 GHz network<\/strong>: the Smappee Connect does not work on 5 GHz<\/li>\n<li>Your smartphone with the Smappee app, logged in to your account<\/li>\n<li>Enough range: stand right next to the charging station during the procedure<\/li>\n<\/ul>\n<h2>How to reconnect your charging station<\/h2>\n<ol class=\"cpk-steps\">\n<li><strong>Open the Smappee app<\/strong>Go to Settings and choose Charging stations. Select the charging station that is offline and tap Connect.<\/li>\n<li><strong>Choose a new connection<\/strong>Tap Change your installation and choose wifi (or ethernet if your charging station is connected with a network cable).<\/li>\n<li><strong>Connect to the charging station<\/strong>The app asks you to connect temporarily to the charging station\u2019s network. That network appears in your smartphone\u2019s wifi list as <em>smappee5130xxxxxx<\/em>, followed by the serial number.<\/li>\n<li><strong>Choose your own network<\/strong>Select your new 2.4 GHz wifi and enter the password.<\/li>\n<li><strong>Wait for the green signal<\/strong>As soon as the Connect LED lights up green and \u2018breathes\u2019 calmly, your charging station is back online.<\/li>\n<\/ol>\n<p>Labels in the app may differ slightly between versions. The order of the steps stays the same.<\/p>\n<div class=\"cpk-cta-mini\">\n<div class=\"cpk-cta-mini-txt\">Not working, or does the charging station stay offline? We can check remotely with you.<\/div>\n<div class=\"cpk-cta-mini-act\"><a class=\"cpk-btn cpk-btn-primary cpk-btn-arrow\" href=\"mailto:service@certipower.be\">Email our service desk<\/a><\/div>\n<\/div>\n<h2>Still offline? Check these three things<\/h2>\n<div class=\"cpk-qs\">\n<div class=\"cpk-q\">\n<div class=\"cpk-q-nr\">01<\/div>\n<div class=\"cpk-q-body\">\n<h3>Does your router broadcast on 2.4 GHz?<\/h3>\n<p>Many new routers combine 2.4 GHz and 5 GHz under one network name. That usually works, but not always. If the connection fails, create a separate 2.4 GHz network in your router\u2019s settings.<\/p>\n<\/div>\n<\/div>\n<div class=\"cpk-q\">\n<div class=\"cpk-q-nr\">02<\/div>\n<div class=\"cpk-q-body\">\n<h3>Is the signal at the charging station strong enough?<\/h3>\n<p>A charging station in a garage or on an outside wall is often far from the router. A wifi extender or mesh point near the charging station usually solves this. A network cable is even more stable.<\/p>\n<\/div>\n<\/div>\n<div class=\"cpk-q\">\n<div class=\"cpk-q-nr\">03<\/div>\n<div class=\"cpk-q-body\">\n<h3>Is mobile data on your smartphone switched off?<\/h3>\n<p>During the procedure your smartphone must stay connected to the charging station\u2019s network. Temporarily switch off mobile data, and on Android switch on location services.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2>Charging with a different charging station?<\/h2>\n<p>Certipower installs and manages charging stations from several brands, including Smappee, Alfen, Zaptec and Hager. The procedure differs per brand. Let us know the brand and model, and we will send you the right procedure.<\/p>\n<div class=\"cpk-cta\">\n<div class=\"cpk-eyebrow\">Service and maintenance<\/div>\n<p class=\"cpk-cta-title\">Charging station offline or faulty?<\/p>\n<p>Our helpdesk responds within 4 hours and solves most issues remotely.<\/p>\n<ul class=\"cpk-checks\">\n<li>Remote diagnosis<\/li>\n<li>Help with reconnecting<\/li>\n<li>On-site technician when needed<\/li>\n<\/ul>\n<div class=\"cpk-cta-actions\"><a class=\"cpk-btn cpk-btn-primary cpk-btn-arrow\" href=\"https:\/\/certipower.be\/en\/services\/service-maintenance\/\">Service and maintenance<\/a><a class=\"cpk-btn cpk-btn-ghost cpk-btn-tel\" href=\"tel:+3251153015\">+32 51 15 30 15<\/a><\/div>\n<div class=\"cpk-cta-alt\">Prefer email? <a href=\"mailto:service@certipower.be\">service@certipower.be<\/a><\/div>\n<\/div>\n<p class=\"cpk-note\">This procedure is based on Smappee\u2019s manual at the time of publication. Menus in the app may change with updates.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>New router or different wifi password? Here is how to reconnect your Smappee charging station to the internet in five steps.<\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"slim_seo":{"title":"Smappee charger offline? Change the wifi settings","description":"Smappee charging station offline after a new router or wifi password? Reconnect it in five steps. 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