Answers to the most frequently asked questions about charging solutions, installation, and management.
Costs vary from €1,200 to €3,500 depending on the type of charging station and the required electrical adjustments. We always provide a customized quote after a site inspection.
A standard home installation takes 2-4 hours. For business installations, we schedule in consultation, usually within 2-4 weeks after approval.
Not always. Through smart load balancing, we can often install multiple charging points without a grid upgrade. We analyze your situation and advise on the best approach.
The amount is calculated based on actual energy consumption multiplied by the agreed kWh rate. This rate can be fixed or based on the employee’s actual energy price.
Yes, split billing is fully tax-compliant. The system generates all necessary documentation for accounting purposes.
Smart charging automatically adjusts the charging power based on energy prices, grid load, and your preferences. Normal charging always charges at maximum power, regardless of the circumstances.
Load balancing automatically distributes the available charging capacity across multiple charging points. This prevents overloading your electrical grid and saves on capacity tariffs.
Yes, our smart charging stations can be linked to your solar panels. The system then automatically charges more when solar energy is available.
CPO includes 24/7 monitoring, tariff management, reporting, firmware updates, and support. We ensure that your charging points always function optimally.
In the event of a malfunction, our system detects the problem automatically. Depending on the nature of the malfunction, we resolve it remotely or send a technician.
Our helpdesk responds to reports within 4 hours. For critical malfunctions, we have an intervention time of 24 hours.
kW is the power of a device (e.g., the charging power of your charging station). kWh is the amount of energy you consume (e.g., the capacity of your battery).
With a dual-tariff meter, you have a different energy price for day and night hours (weekends count as night). Without solar panels, it is therefore more economical to charge at night.
Consumption is expressed in kWh per 100 km, with an average of approximately 18 kWh/100 km. Exact consumption per model can be found on ev-database.nl (NL) or automobile-propre.com (FR).
AC charging (alternating current) is the standard “slow charging” up to 22 kW, which you do at home and at most public stations. DC charging (direct current) is fast charging up to 350 kW and is used at fast chargers while traveling.
A 1-phase charging station operates on a standard 230V connection and reaches a maximum of 7.4 kW. A 3-phase charging station operates on 3x230V or 3x400V and reaches up to 11 kW or 22 kW.
Via the Smappee app or the online dashboard, with an overview of charging sessions, energy consumption, solar production, and costs.
Yes, registering your charging station with your grid operator (Fluvius, Sibelga, or a Walloon grid operator) is mandatory. The procedure varies by region.
Yes, the back of the Smappee EV Base can be branded with your logo or directional signs. You have 1200 x 600 mm of workspace.
Contact us via sales@certipower.be or +32 51 15 30 15 and we will arrange the replacement.
Via the quote page on our website, or call +32 51 15 30 15 or email sales@certipower.be.
Real-time via the online dashboard.
Via the Apple App Store (iOS) or Google Play Store (Android).
Do not do this. Standard extension cables are often too thin, resulting in overheating and fire hazards.
To keep your charging point private. Without a card, anyone who connects their car can charge; with a card, the session only starts after “swiping” an activated card.
You receive a Certipower charging card as standard with the purchase of a charging station. For a public charging card or extra cards: email admin@certipower.be or call +32 51 15 30 15.
The standard Certipower card only works for internal use. With our public charging card, you have access to more than 300,000 public charging stations throughout Europe, manageable via our mobile app.
At home at night tariff approximately €0.25/kWh (€4.50 per 100 km), at a public charging station target price €0.35/kWh (€6.30 per 100 km), at a fast charger approximately €0.65/kWh (€11.70 per 100 km). On your own business site, it is often around €0.13/kWh.
Yes, provided that your charging infrastructure is semi-public or public. You can set tariffs per session, per kWh, or per minute; our EV Charge Advisors will help you determine the correct pricing.
Yes, you can choose between three models: per session (fixed amount), per kWh, or per minute. This is only possible if your charging point is semi-public or public.
Yes, thanks to Dynamic Load Balancing, your charging station automatically adjusts the charging speed based on the current consumption in your home. This prevents blown fuses and ensures your installation remains within capacity.
Smart metering means that your home’s consumption is measured in real-time and renewable energy is used optimally. It allows devices to be switched on or off automatically based on production, reducing your energy costs.
Theoretically yes, but you will charge slowly (max. 2.3 kW, so 26 hours for a 60 kWh battery) and you risk overloading, short circuits, and fire hazards. A charging station is faster, smarter, and safer.
